When you buy a product from us as a consumer, you are entitled to a good product at all times, as long as you use the product the way it has been intended. If a product does not meet your expectations then we will comply in full with the Dutch Civil Code compliance requirements. In any event, you must contact us within a reasonable period of time after discovering the defect. After your notification, we will investigate whether we can simply fix the problem or replace the product and / or the defective parts. Should this not be possible in the short term or at all, we offer you the opportunity to dissolve the agreement. You will then receive (a portion of) the purchase price from us.
If we offer a warranty for certain period of time, we will provide free repair and / or replacement during this period. This warranty, of course, is without prejudice to the statutory rights as described above.
Some of our products are also under warranty by the manufacturer. This warranty, of course, also applies without prejudice to the statutory warranty terms that we owe to you as described above.
The warranty on our products regarding business purchasers has been fixed for 30 days.