Privacy statement

Thank you for visiting our online shop. Protection of your privacy is very important to us. RawCreation is data controller. You can contact us here (info@superfoodies.com or 08700 113 119 (UK) / +44 (0)1493 442000 (int.)). Below you will find extensive information about how we handle your data.

Contact details

Superfoodies.com and Supergreens.co.uk are websites of RawCreation Ltd, with its registered office in Great Yarmouth, the United Kingdom, and are responsible for the processing of personal data as set out in this privacy statement.

RawCreation Ltd

9-10 Morton Peto Estate

Great Yarmouth

United Kingdom

NR31 0LT

Personal data that we process

RawCreation Ltd processes your personal data by using our services and/or because you provide the data to us yourself. Below you will find an overview of the personal data we process:

First name and surname
Address details
Telephone number
E-mail address
IP address
Payment details

For what purpose and on what basis do we process personal data?

RawCreation Ltd processes your personal data for the following purposes:

To contact the customer by phone or e-mail to inform him or her about the order and its delivery
To send the newsletter, if permission has been given to do so
For administrative purposes, such as delivery, invoicing and customer service

E-mail advertising if you subscribe to the newsletter

If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified above or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

Automated decision-making

RawCreation Ltd does not make decisions on the basis of automated processing on matters that could have (significant) consequences for individuals. Automated decisions are decisions made by computer programs or systems without any human (e.g. a RawCreation Ltd employee) being involved.

How long we retain personal data

RawCreation Ltd will not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. Under current legislation, we store your personal data for a maximum period of seven years after the last order. We do this in accordance with the current legislation for the retention period of the administration.

Sharing of personal data with third parties

RawCreation Ltd never shares data with third parties, unless this is necessary for the performance of the services or if this is required by law. This will always be done in consultation with the customer. Data is never shared for commercial purposes. We enter into a processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. RawCreation Ltd remains responsible for these processing operations.

Cookies, or similar techniques, that we use

RawCreation Ltd uses functional, analytical and tracking cookies. A cookie is a small text file that is stored on the browser of your computer, tablet or smartphone when you first visit this website. RawCreation Ltd uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimise it. We also place cookies that track your browsing behaviour so that we can offer customised content and ads. When you visited our website for the first time, we informed you about these cookies and asked you for your permission to use them. You can disable cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored in your browser settings. For an explanation, see

https://www.google.com/settings/ads/onweb/

Cookies are also placed on this website by third parties.

These are, for example, advertisers and/or social media companies, such as Facebook, LinkedIn, Instagram, Google Analytics.

Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by RawCreation Ltd and you have the right to data transferability. This means that you can submit a request to us to send the personal data we hold in a computer file to you or another organisation named by you.

You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to info@superfoodies.com. To ensure that the request for inspection has been made by you, we may ask you to send a copy of your proof of identity. In this copy of your passport photo, make sure the MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and UK citizenship number cannot be read. This is to protect your privacy. We will respond to your request as soon as possible, but always within four weeks.

RawCreation Ltd would also like to point out that you have the option of submitting a complaint to the European principal supervisory authority Commission Nationale pour la Protection des Données in Luxembourg (external link), or with a local authority.

How we secure personal data

RawCreation Ltd takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@superfoodies.com.

Our Promise

We score an average of 5/5 based on more than 1715 reviews. For one reason. We like our customers. 99% of our customers recommend us.

Product is guaranteed to keep for 3 months after opening.

‘To ensure optimum quality, store in a cool, dry place and ensure product is fully sealed.’

Do you have questions?

You can call during UK business hours (9am-5pm Monday-Friday) on:

08700 113 119 (International +44 8700 113 119)

Email: info@superfoodies.com

Rawcreation Ltd, 9-10 Morton Peto Estate, Great Yarmouth, NR31 0LT | VAT (UK): 751 0485 47